Frequently Asked Questions

  • General
  • Accessories
  • Bicycles
  • Bike Fit
  • Clothing
  • Components
  • Injury Prevention
  • Maintenance & Repair
  • Riding Skills
  • Safety
  • Training & Fitness
  • Trail Issues
  • TFM Care+ Terms & Conditions

General

  • WHAT ARE THE LAY BY TERMS & CONDITIONS?

    • A deposit to the value of 20% of the total purchase price is required to begin a lay-by.

      Payments are to be made monthly.

      Lay-bys should not exceed a 12 week period.

      Failure to complete payments in the specified time makes the goods and the 20% deposit liable for forfeiture.

      A lay-by can be cancelled by the purchaser within the first 7 day period however the 20% deposit is payable as a CANCELLATION fee, the fee will be the original deposit amount.

      Lay-by items cannot be exchanged or refunded after the lay-by has been finalized and collected.

      TFM has the right to cancel a lay-by if a client has missed a scheduled payment

      TFM has the right to cancel a lay-by if the product is no longer available, in this instance, a full refunded will be made if an alternative is not acceptable by the client.

  • WHAT IS TFM'S RETURN POLICY?

    • TFM will happily exchange or offer store credit for goods returned within 7 days of purchase. The goods must be accompanied by the original purchase reciept and where applicable be still in the orginal packaging.

      Refunds will only be offered on goods that are faulty or do not match description made by the salesperson, on packaging and labels, and in promotions or advertising.

  • CAN I BUY A GIFT VOUCHER FROM TFM?

    • All TFM stores sell Gift Vouchers, which can be made for your desired denomination. Please see in store for details.

      Gift Vouchers are currently not available to purchase online.

  • WHAT DOES THE FREE SERVICE ENTAIL?

    • TFM's Free Service are applied to all bikes purchased from a TFM store. This service is available for the first 12 months from date of purchase.

      During a Free Service our mechanics will:

      Check front wheel trueness

      Check rear wheel trueness

      Check front wheel bearings

      Check rear wheel bearings

      Check the headset

      Check the bottom bracket bearings

      Check the pedals 

      Adjust the gears

      Adjust the front brake

      Adjust the rear brake

      Inflate tyres to max pressure

      Check all bolts

  • WHAT ARE THE TFM SHOP RIDES?

    • SATURDAY 

      Leaving Port Melbourne store - 265-267 Bay Street

      Each Saturday morning (weather pending), why not join the TFM crew for an early morning jaunt down to Mordiallic and back. If you're comfortable riding in a pack, averaging around 30Kph, and don't mind a social coffee at the end, then come along. The ride departs at 6:30am sharp with coffe stop at Il Fornaio in Ackland Street, St Kilda (near Fitzroy Street corner).

      For updates on all our TFM rides during the week please follow us on Facebook.

      Happy riding.

  • WHAT IS THE SHIPPING POLICY?

    • Click and Collect goods - TFM will advise you within 2 days when the goods are available for collection from your chosen store.

      Goods that can be shipped - will be sent out within 2 to 3 days from order if in stock. If not in stock, TFM will advise you of the expected delivery date.

      If your goods have not been received within 7 days from order, please contact us.